|
Frequently Asked Questions
Does OnlyOne Replace my Existing Numbers?
No. You keep your home, business, and cell numbers. As a subscriber you
use the OnlyOne service to "point" to where you want to take
your calls, business, cell, or home.
What if I'm not available for a phone call?
OnlyOne provides every subscriber with various "statuses" that
designate your availability. You may be in a meeting, traveling, or, you
just may need some personal or family time (nothing wrong with that).
You decide if you are available, and then you "set" your
status that chooses the greeting that your callers will hear.
How will callers learn I'm not available?
OnlyOne has a set of standard statuses when you cannot take a call.
These are "in a meeting," "traveling," "on
vacation," and "unavailable at this time." OnlyOne's
professionally recorded prompts inform callers of your status and then
politely asks them to leave a message. The service also allows you to
record customized statuses that the caller will hear, when you want to
convey specific information, such as a specific trade show, conference
or off-site meeting.
What happens if I'm "statused" as unavailable, but a family
member or special client needs to talk to me right away?
OnlyOne understands that certain people should be treated special.
Therefore, your OnlyOne service automatically comes with a VIP code you
choose and then give to certain people (e.g. family members,
care-givers, special clients, etc.). Even if you are in a meeting, or
"unavailable," these individuals will be passed through
immediately when they enter the VIP code.
Can OnlyOne help me save money?
Yes, in a couple of ways. In today's busy environment, business
professionals often give colleagues and clients multiple numbers in
order to contact them. Callers are confused and uncertain as to the
"best" number to call, so invariably, they call the cell
phone. With OnlyOne, the subscriber chooses when to take calls on
his/her cell phone. If you are at your office or at home, it simply does
not make sense to use your cell phone. Therefore, you control your
cellular minutes which can decrease significantly. (Plus, you'll have a
more clear conversation using a landline.) Another area of savings
relates to faxing. Since your OnlyOne account can substitute as a fax
machine, you will never again need to purchase, or maintain a fax
machine (and in some cases, eliminate 2nd or 3rd rollover lines).
In addition, if you have more than one voicemail box, an answering
service, e-fax, pager or are paying for customer calling features on
your home or business lines, you can eliminate all of these service and
their associated costs.
There is also the "soft" savings that comes from saving time,
becoming more efficient by streamlining communications, and increasing
customer loyalty by treating them with greater promptness and respect.
You may also find yourself recouping lost revenue from customers who are
having a more positive experience communicating with you.
Do I have to purchase any kind of equipment or computer interface?
No. OnlyOne is a service - as long as you have a phone and computer
you're fine.
Will OnlyOne replace my home answering machine or my company's voice
mail?
Once business associates, clients and family use your OnlyOne number as
the primary means of contact, you will effectively eliminate the need
for any other voice mail (or voice message-taking) device. You will need
to encourage callers to use your OnlyOne as your primary number.
Customers have found it useful to record a special message on their
voice mail and/or answering machine that mentions using the OnlyOne
number. During the period that people are becoming accustomed to
OnlyOne, you may find it necessary to check your answering machine or
voice mail.
How do I change my status?
Subscribers can change their status from any phone or through a members
only, password-protected area on the OnlyOne web site. During training,
you will also be shown how to turn your cell phone into a "remote
control" device where you can easily change your status with a
single touch of a button.
What type of computer do I need in order to have the OnlyOne service?
Actually, you don't need a computer to put the power of OnlyOne to work
for you. Most OnlyOne features focus on making person-to-person voice
communications easier. You will need a web-connected computer to read
documents that are faxed to you. These arrive in your e-mail as PDF
files that are easily opened by most computers. You can also listen to
your voice messages, directly from your computer. In order to do this,
your computer needs the appropriate sound card and the ability to open a
sound file (WAV format). Your computer will also allow you to view your
calls, control your settings and other options.
Many people have my old numbers. So what do I do?
Your business associates and family will still be able to reach you at
your current numbers…so you should not worry. Simply start giving out
your OnlyOne number to everyone, and encourage business
associates, clients and family to begin using your OnlyOne number as
your primary number (instead of your business, cell or home number).
When someone calls a number, other than your OnlyOne, mention that they
should call your OnlyOne number. It is also advisable to change your
voicemail greetings on your old numbers to announce your new OnlyOne
number. The transition period will not be immediate, but this small
effort is worth the convenience for you and your callers.
Is OnlyOne hard to use? How long does it take someone to learn all
the prompts and options?
OnlyOne is extremely easy to use. In fact, the phone interface User's
Guide is a business card-sized wallet card. The system prompts are very
simple, and, if you are ever not sure what to do, just wait a moment and
the system guides you. There is also a simple on-line administrative
menu that lets you modify your account via computer.
How does the OnlyOne fax capability work?
Your OnlyOne account can substitute as a fax machine for all fax
documents that you receive. From the senders' point of view, they are
simply sending a document to another fax machine. There are no special
instructions to give to business colleagues. Your OnlyOne account
automatically recognizes and accepts the fax, converts it to a TIFF file
and deposits it into your e-mail. You simply open up the TIFF file by
double-clicking the icon. If you want to print the document, simply send
it to your usual printer. You can also store it on your computer or
forward it to another colleague through e-mail.
I currently have an 8XX number. Can I transfer my 8XX number to
OnlyOne?
Yes. There is no problem transferring your current 8XX number to your
OnlyOne account.
How much does OnlyOne cost?
Pricing varies by city and area. Email or contact us for a quote.
What does the monthly fee not include?
Your OnlyOne service has the ability to make affordable domestic long
distance calls, forward fax documents (that arrive in your e-mail) to
fax machines anywhere, and do conference calling. Each of these
capabilities will incur a usage fee.
(800) 230-7176
(phone,
fax & voicemail)
E-Mail: 8002307176@iTelConnect.com |